I will be sending a more detailed letter regarding the wonderful job Charlane has done for us, but wanted you to know immediately how very pleased we are. She has been a delight to work with and has helped us immensely in this process. We are very excited about moving to the UK and know we will enjoy our new home. Thank you.
Dear Mourad, let us place on record our thanks for your considerable efforts in processing their tenancy. It is a difficult administrative task at the easiest of times and your diligence has been reassuring, particularly whilst in a new working environment....keeping us informed at every juncture and with good humour and timely advice. Your email this weekend was a personal cherry on the professional cake and for which you are to be highly commended; thank you. We think you an excellent acquisition to the company and a credit to Fitz-Gibbon.
James & Alexandra
Fitzgibbon Richmond are fabulous to deal with - such lovely people and great properties for my clients. I have worked with them for ages and love the service they give. Highly recommend them.
Thanks for all your excellent work on finding me new tenants, I will settle the invoice today and look forward to doing business again. Please thank the rest of the team on my behalf .
Thank you for your mail - I am delighted to be able to pass on credit where it is due - in my experience we are very quick to complain and slow to compliment - the service was nothing less than outstanding! Many thanks again.
Again, thank you and the rest of the Fitz-Gibbon team for the professional manner in which the property is being managed - it has been a pleasure and equally importantly, a real comfort.
I have been using Fitz-Gibbon for almost 9 years now and have always received an impeccable service of the highest order in respect of both letting and management of my property. The service provided by Fitz-Gibbon is both highly professional and personal.
H A Faruqi (Chiswick, UK)
Fitz-Gibbon provide a high quality of service and the staff always offer help and support whenever required! Thank you.
J Grewal (Richmond, UK)
As a Chartered Surveyor having a similar business in another part of the country, we have found Fitz-Gibbon mirrors the service we try to offer our own clients.
I Fraser (Wiltshire, UK)
I have used Fitz-Gibbon to manage my property in St Margarets for the past twenty years of my being abroad, to my entire satisfaction. Their having an office in the area has meant a continually prompt and efficient service, which is very reassuring when one is thousands of miles away.
P Stagg (France)
We asked Fitz-Gibbon for advice some years ago when converting office space to flats in Richmond. We received very sound advice, friendly help and the units let successfully. Fitz-Gibbon are efficient, friendly and a very dependable agency.
L Thorne (London, UK)
You really are a star... I think I've 'done' about 38 conveyances in my 64 years but have NEVER had so much help.
Nigel Forsyth (Spain)
I had to change home in the past weeks since my rent contract ended with the landlord. The reason for this message is to let you know that this agency (Fitz-Gibbon) who let me the property and managed it for almost 4 years have shown an outstanding performance, responding promptly to all my personal requests. If your department are asked by new colleagues arriving to this project for agencies renting properties in this area please don't hesitate to recommend them because they are very professional in their job and helpful at all times.
Alejandro J. Nocito AGIP KCO
I have just received the Check-out Report and, as you said, everything seems to be in order. May I record my grateful thanks to you for the efficient and friendly way in which you, personally, have managed the property for me. You have always inspired my confidence and it has been a pleasure to do business with you.
...and today I simply HAD to send this quick email to say what an AMAZING woman you have there. She's just extraordinary, Susan...she's on top of the smallest detail ...and is SO enthusiastic about everything and just gets stuff done!! It's a fabulous energy to be a part of!! Nothing is overlooked, everything is painstakingly researched and executed...she's constantly checking up on the contractors...cracking the whip to make sure the work is completed ahead of time, if possible!!! I simply don't know what I'd do without her!!
You know I've always been Fitz-Gibbon's greatest fan... but year after year your standards, incredible as it seems, just get higher & higher! Be very proud, Susan...you & your staff are, without doubt, the absolute best!
Billie Meyer (USA)
I have no hesitation in recommending the services of Fitz-Gibbon to any landlord as they really care for you, your tenant and your property. I have used their services for some ten years now and have found them to be an efficient and caring company with a personal touch. Any repairs or maintenance work is done quickly with minimal disruption to the tenant and the landlord is consulted at all stages. Their monthly statements are clear, concise and easy to understand with details attached of any expenditures.
By way of comparison I have recently used a large nationwide estate management company to manage another apartment and found them uncommunicative and slow to respond. This company pays bills without checking them and issues monthly statements which are complex and difficult to fathom.
John Murray (Hong Kong)
Just wanted to let you know that I exchanged on Friday. Due to complete April 1st. Thanks for your team's professional work in managing my flat over the years. I will recommend your firm should I ever get asked. You have a nice team of people working for you.
Mike Jonas (France)
Fitz-Gibbon have been letting and managing my house in Kew since 1990. During this time the service has been of a consistently high standard giving me complete peace of mind. I have recently purchased a second property, which Fitz Gibbon will be responsible for handling. I have no hesitation in using Fitz Gibbon who, with their resources & scope of activities, offer an unrivalled level of service & expertise to landlords in West London.
In our experience Fitz-Gibbon are leaps ahead of all other agents we have ever used. We have every confidence in their ability to manage our property.
C. Stratton (UK)
I have without exception received a continuous level of high standard care and attention and professionalism... This equally applies to my property and myself. You are an exceptional group of people.
L Ostermeyer (UK & USA)
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